Deliveries

If you need your order by a certain date please email us and we will do our best to help. 

Signature
You may be required to sign for your package. If no one is available to provide a signature, a delivery card will be left at your address. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

UK deliveries
Approximately 3 to 5 working days.
UK flat delivery rate per order: £6.00 plus £1.00 per additional item.
We use the Royal Mail to send out our small items via Royal Mail Tracked 48hrs.
We use a range of couriers for next day delivery on our larger items.

Europe deliveries 
Approximately 5 to 8 working days.
Europe flat delivery rate per order: £15.00 plus £1.00 per additional item.
We use the Royal Mail to send out our small items.
We use a range of couriers for our larger items.

Rest of the World 
Approximately 2 weeks.
Please email for a delivery quote and a Paypal invoice.
We use the Royal Mail to send out our small items.
We use a range of couriers for our larger items.
Duties and Taxes
Please note that if your order is being shipped outside of the UK or the EU, it is subject to duties and import taxes, which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.

Packaging

We are interested in practicing sustainability, so we protect our orders in recycled shredded paper within cardboard boxes sealed with paper tape. We make sure to wrap our products really well as they are fragile.
We often re-use card boxes providing an outer protective packaging and this works really well to keep the products safe and sound.

Returns and exchange policy

Let us know:
To return your goods please contact us by email at kathleen@kathleenhills.co.uk or by telephoning us on +44 (0)20 8293 0755. 
Please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery however Kathleen Hills is not responsible for any item that is not returned in the manner set forth below.

Original packaging:
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchasers credit or debit card excluding delivery costs.

Damaged goods:
In the advent your order is received in a faulty or damaged condition please notify us the next working day by calling +44 (0)20 8293 0755 or emailing kathleen@kathleenhills.co.uk to discuss our procedures for returns and to organise a replacement.

Change of mind:
If you would like to return the goods for another reason, for example, upon inspection its not what I really want then you can, within a maximum of 7 days from receipt of the goods. Please insure you keep all the original packaging and carefully repackage the item ready for dispatch. Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

Customised orders:
Goods that have been made to order in a specific finish colour as per the customer’s specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.