Fine bone china lighting
beautifully British made

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Terms

Contract
We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Price
The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges and it may not be possible for us to deliver to some locations.

Taxes
The prices on our site are VAT inclusive. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

Products
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and vary according to the size of the item.

Cancellation
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

If you wish to cancel for any reason, you have seven clear working days to let us know. You do not need to give us any reason for cancelling. If you wish to cancel, please e-mail us at kathleen@kathleenhills.co.uk

We will refund your payment on return of the item concerned (see Returns on how to return the item). The seven days start when the goods are delivered.

We hope you will be happy with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within seven working days from the date of delivery so long as it remains in a saleable condition. We will refund the price of the item to the purchaser. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items, which have been opened and used. This does not affect your statutory rights. If you have received the goods after you cancel your contract then you must send the goods back to us at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must send the goods back to us as soon as possible without unpacking them. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be recredited to you.

We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered. We do not deliver to your area. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery
Stock Item: If an item is in stock we usually send the goods out within 5 working days of receiving your order. We use the Royal Mail for small items and a national courier for medium and larger items.

To Order
Items: Delivery dates acknowledged by Kathleen Hills are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore orders may be shipped on the estimated date, prior to the estimated date with the buyers approval or after the estimated date (after notification to the buyer). Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.

Liability
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question.

If you notify a problem to us under this condition, our only obligation will be, at your option: To make good any shortage or non-delivery. To replace or repair any goods that are damaged or defective. To refund to you the amount paid by you for the goods in question

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Returns and exchange policy
Goods that have been made to order in a specific finish colour as per the customers specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.

If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery however Kathleen Hills is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchasers credit or debit card excluding delivery costs.

To return your goods please contact us by email at kathleen@kathleenhills.co.uk or by telephoning us on +44 (0)20 8293 0755. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.

In the advent your order is received in a faulty or damaged condition please notify us the next working day by calling +44 (0)20 8293 0755 or emailing kathleen@kathleenhills.co.uk to discuss our procedures for returns and to organise a replacement. If you would like to return the goods for another reason, for example, upon inspection its not what I really want then you can, within a maximum of 7 days from receipt of the goods. Please insure you keep all the original packaging and carefully repackage the item ready for dispatch. Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

Withdrawn/discontinued/information products
In the event that an item is withdrawn, discontinued or changed by the manufacturer then Kathleen Hills will offer an alternative or refund after informing the customer involved.

Notices
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to us at Kathleen Hills, 93 Elliscombe Road, Charlton, London SE7 7PD

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy.

Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire agreement
These Terms and Conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.